Managing Queues, Faxing, and Voicemail

This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform.

This guide provides step-by-step instructions on managing queues, faxing, and voicemail on the VOXO Mobile platform. It explains how to log in and out of queues, pause and unpause your status, send a fax, and access and manage voicemail.

Managing Queues

1. Your Extension and Queue Status:

• Your Extension: Displays your extension number for quick reference.
• Your Queues:
  • Queue Selection: Use the dropdown menu to select the desired queue.
  • Logged In: Toggle this switch to log in or out of the selected queue.
  • Unpaused: Toggle this switch to pause or unpause your status in the queue.
• Note: You must be a queue agent added to a call queue or queues to use these features.

Send a Fax

2. Send a Fax:

• Tap Send a fax to access the faxing feature.
• Enter the number you want to fax to.
• Find and select the file to attach.
• Click Send to transmit the fax.
• Note: To use this feature, outbound faxing must be enabled for your extension.

Voicemail

3. Access Voicemail:

• Tap Voicemail to access your voicemail.
• The number of new voicemails will be indicated.
• You can listen, download, and delete messages. Ensure you have a voicemail box setup to use this feature.

App Settings

4. App Settings:

• Select Settings: Tap settings, then refresh, or go to settings to adjust the app settings.