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This guide provides step-by-step instructions on how to access and navigate the Omnia Admin Dashboard.

This document applies to the following user roles within Omnia:Account Administrator Partner Administrator

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Accessing the Admin Dashboard

  1. Access the Admin Dashboard:
  • Go to the Admin Portal and sign in.
  • If you see the User Panel, click Go to admin to switch to the admin view.
  • Click Dashboard.

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Call Report Overview

    • Understanding the Call Report Graph:
  • The Y-axis on the left side represents the number of presented calls (inbound).
  • The Y-axis on the right side represents the number of calls (outbound).
  • The X-axis represents the date range.
  1. Color-Coded Call Statuses:
  • Blue: ANSWERED (IN)
  • Orange: NO ANSWER (IN)
  • Yellow: ANSWERED (Outbound Calls)
  • Light Blue: NO ANSWER (Outbound Calls)
  1. Date Range Selection:
  • Use the options to filter the data displayed on the graph:
    • Last 10 Days
    • Last 30 Days
  1. Hover for Details:
  • Hover over data points on the graph to see detailed information about the calls on a specific date.

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System Status

  1. System Status:
  • Displays the status of various services:
    • Fax: Indicates the status of the fax service.
    • Mobile: Indicates the status of the mobile service.
    • Voice: Indicates the status of the voice service.
    • Features: Indicates the status of additional features.
    • SMS: Indicates the status of SMS service.
    • PSTN: Indicates the status of the PSTN service.
  • All services show a green checkmark if they are operational.

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Users

  1. Users:
  • Displays the total number of users in the account (e.g., 5 Users).
  • Click View All Users to see detailed information about each user.

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Extensions

  1. ​
    Extensions:

  • Displays the total number of extensions in the account (e.g., 5 Extensions).
  • Click View All Extensions to see detailed information about each extension.

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Port Your Number

  1. Port Your Number:
  • Allows admins to transfer their existing numbers to VOXO.
  • Click Create Request to start the porting process.

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Phone Numbers

  1. ​
    Phone Numbers:

  • Displays the total number of phone numbers in the account (e.g., 9 Numbers).
  • Click New Number to add a new phone number.

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Get Help

  1. Get Help:
  • Provides access to support and frequently asked questions.
  • Click Get Support to contact support or view FAQs.