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VOXO Pharmacy is a communication platform built for pharmacies. It connects your phone system, fax line, voicemail, and pharmacy management system (PMS) into a single dashboard — giving your team the tools to handle patient calls, prescription refills, and outbound outreach without switching between systems. Use the sections below to find documentation for each part of the platform.

Dashboard

View a real-time summary of fax activity, voicemails, IVR calls, and recent communication events.

Calls

Browse your call history, filter by direction or disposition, and play back recorded calls.

Voicemails

Listen to and manage voicemail messages. Track workflow status and read AI-generated transcripts.

Faxes

View, download, and send faxes. Track inbound and outbound fax status.

Agent

Configure and monitor the AI pharmacy agent that handles patient calls, refill requests, and chat interactions.

IVR

Build and manage Interactive Voice Response menus that route callers and process refill requests automatically.

Reports

View queue performance and URAC compliance reports.

Outbound campaigns

Run automated outbound call campaigns for pickup reminders, refill reminders, and general patient outreach.

Announcements

Create and schedule voice announcements that play within your IVR system.

PMS tools

Look up prescriptions directly from your pharmacy management system.

Store settings

Manage store hours, users, and audio files for your pharmacy location.