New features
Pharmacy
- Queues reporting view — A new reporting view for call queues is now available in the pharmacy dashboard. Learn more
- Unified calls view — Call logs and call recordings have been combined into a single, streamlined page. Learn more
- Redesigned navigation — The sidebar has been reorganized with dedicated Calls and Reports sections, plus a new Calls reporting page with filtering, stats, and CSV export.
Connect
- Enhanced Agents view — The Call Center Agents view now includes live stats (inbound, outbound, talk time) and per-agent admin actions like coach, listen, and view transcription. Learn more
- Live call badges — Call Centers tabs now display badge counts for Live Calls and On Hold.
Updates
Pharmacy
- Dashboard reporting redesign — The reporting interface has been refreshed for a cleaner, more streamlined experience. Learn more
- URAC compliance enhancements — Added URAC compliance improvements to the pharmacy dashboard.
Bug fixes
Connect
- Fixed call center stats not filtering by the selected call center(s). Learn more
- Fixed call insights not displaying transcripts. Learn more
- Fixed an error when importing contacts. Learn more
- Fixed live calls not loading for some users.
- Fixed noise reduction not working in VOXO Meet. Learn more
Pharmacy
- Fixed tables not scrolling on smaller screens.
- Fixed incorrect timezone display.
- Fixed the “Transferred” filter not working in call records.
- Fixed Call Campaigns table not refreshing when switching locations. Learn more
- Fixed Session Details panel layout overflow on the dashboard.
Telecom
- Fixed prescription number formatting in the Best-Rx Refill IVR integration. Learn more
Welcome to the new VOXO documentation site.