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This guide provides step-by-step instructions for managing media files in the Omnia platform. It includes instructions for accessing, creating, editing, and deleting media files, as well as using text-to-speech features. Media files can be utilized across various functions in the Omnia Admin Portal, including call campaigns and conference rooms.

This document applies to the following user roles within Omnia:Account Administrator Partner Administrator

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Accessing Media Files

  1. Navigate to Media Files: Go to the Admin Portal and sign in. Click the Phone System tab to expand it, then select Media Files.

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Creating a Media File

  1. Add a New Media File:
  • Click Add New.
  • Enter the name of the media file in the Enter name field.
  1. Record or upload:
  • Use the controls to record or upload a media file. This will open additional options.
  1. Additional Options:
  • Playback: Click to play the media file.
  • Press and Hold To Record: Click and hold to record a message.
  • Upload File: Click to add an existing audio file
  • Cancel Changes: Click to revert to previous settings.
  1. Save Changes:
  • Click Create, then Yes to save the new media file.

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Generating a Media File from Text

  1. Generate Media File from Text: Enter the name of the media file in the Enter name field. Enable: Check the Generate media file from text box. Select Gender: Choose the gender for the text-to-speech voice. Enter Text: Type the text to be converted to speech in the provided text box. Generate: Click Text to Speech to generate the media file. Playback: Click to play the media file. Download File: Click to download the generated media file. Cancel: Click Cancel if you do not want to save the changes.
  1. Save Changes:
  • Click Create, then Yes to save the new media file.

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Editing Media Files

  1. Edit Media File:
  • Click on the media file you want to edit, or click on the Edit button next to it.
  1. Edit Options:
  • Name: Edit the existing name as needed.
  • Download Current: Click to download the current media file.
  • Upload File: Click to add an existing audio file.
  • Press and Hold To Record: Click and hold to record a message.
  • Playback: Click to play the media file.
  • Cancel Changes: Click to revert to previous settings.
  • Save: Click Save to confirm and save your changes.
  • Confirm: Click Yes to finalize and save your changes.

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Editing Text to Speech

  1. Edit Text to Speech:
  • Search and Find: Locate the media file you want to edit.
  • Generate Media File from Text: Click this option to display the most recently saved text-to-speech (TTS) text.
  • Select Voice Gender: Choose an option from the dropdown menu.
  • Enter/Remove Text: Modify the text in the text field as needed, then click Text to Speech to generate the new media file.
  • Playback: Click the play button to listen to the generated speech before saving.
  • Cancel Changes: Click if you do not want to save the changes.
  • Save: Click Save.
  • Confirm: Click Yes to confirm the changes.

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Deleting a Media File

  1. Delete a Media File:
  • Click the Delete button next to the Media File.
  • Confirm the deletion by clicking Yes.

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Search and Sort

  1. Search for a Media File:
  • Search Bar: Quickly find specific items by typing the name or a keyword in the search field. The system will filter the list based on your search input, displaying the relevant results.
  • Sort: Click the sort icons next to column headers to arrange items in ascending or descending order.