Skip to main content
The SMS Logs Report allows you to view and manage SMS messages sent and received.
Access to this Report:Access to this report is based on your user role. You may not be able to access and view a specific report and all of its features if your role does not permit it.

​
Accessing the SMS Logs

  1. Access the SMS Logs:
  • Go to the Admin Portal and sign in.
  • Click the Reports tab to expand it, then select SMS Logs.

​
Viewing the SMS Logs

  1. View the SMS Logs:
  • The SMS logs display a table with columns such as Date, From, To, and Body. The initial results shown will be for today’s date.
  • Sort Icons: Click the sort icons next to the column headers (Date, From, To, Body) to arrange items in ascending or descending order.
  • The initial results shown will be for today’s date.

​
Filtering SMS Logs

  1. Preset Filters:
  • Yesterday: Click this button to quickly filter the log entries from the previous day.
  • Last 10 Days: Click this button to quickly filter the log entries from the last 10 days.
  • Last 30 Days: Click this button to quickly filter the log entries from the last 30 days.
  1. Filter Settings:
  • Click Filter to open the filter settings.
  1. Select Date Range:
  • Choose the start and end dates to define the period for which you want to view logs.
  • You can also use the preset options like Last Week, Last Month, Last 3 Months, Last 6 Months, and Last Year.
  • In addition to the date range, you can also filter by a specific time range within the selected dates.
  1. Clear Filters:
  • Click Clear to remove the filters if needed. This allows you to start over while picking from your date ranges.
  1. Filter By Extension:
  • Select the extension from the dropdown menu to narrow down the results to messages sent or received by a specific extension.
  1. Apply Filter:
  • Click Update to apply the filter settings.
  • The details will be displayed on the screen based on your filters.
  1. Reset Filters:
  • Click Reset to remove your filters and start over if needed.

​
Exporting the SMS Log

  1. Exporting the SMS Logs:
  • Click Export to download the filtered SMS log data in CSV format.
  • Click OK to confirm the export.

​
Understanding the SMS Logs Table

  1. Understanding the SMS Logs Table:
  • Date: Shows the timestamp of the SMS.
  • From: Displays the extension number of the sender.
  • To: Displays the extension number of the receiver.
  • Body: Shows the content of the SMS.