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The Reports page at https://pharmacy.voxo.co/reports gives you access to historical reporting data for your pharmacy. It has two tabs: Queues and URAC. Use these tabs to review call queue efficiency over time and, where applicable, track metrics relevant to URAC accreditation.

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Queue reports

The Queues tab shows performance statistics for your pharmacy’s call queues. The data is organized around how efficiently your queues handled call volume over a given period. The stats cards on this tab show:
  • Number of Agents — the number of agents handling the selected queue
  • Calls Offered — the total number of calls that entered the queue in the reporting period
  • Abandoned — the number of calls where the caller hung up before being answered, with the abandonment rate as a percentage of calls offered
  • Answered — the number of calls that were answered by an agent, with the answer rate as a percentage of calls offered
Use the queue selector and date range filter at the top of the tab to scope the data. You can also export the data to CSV using the export button.

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URAC reports

The URAC tab is only visible to users who have the pharmacy.reporting.urac permission assigned to their account. If you do not see this tab, contact your administrator to request access.
URAC (Utilization Review Accreditation Commission) is a pharmacy accreditation body. The URAC tab provides compliance-related reporting data to help your pharmacy track metrics relevant to maintaining accreditation. This tab includes:
  • Statistics and metrics — data points that map to URAC accreditation tracking requirements
  • Historical data — past reporting periods available with pagination, so you can review trends or prepare for audits
The specific metrics shown depend on your pharmacy’s URAC reporting configuration. Contact your VOXO administrator if the data shown does not match what you expect for your accreditation program.