Announcements

Create and schedule audio announcements that play within your IVR system, such as holiday hours notices or temporary service updates.

The Announcements page at https://pharmacy.voxo.co/announcements lets you manage audio messages that play to callers within your IVR menus. You can use announcements to communicate temporary information — such as holiday closures, updated hours, or service notices — without modifying your IVR configuration directly. Announcements can be scheduled to activate and deactivate automatically on specific dates.

Creating an announcement

Creating an announcement follows a multi-step wizard. Each step builds on the previous one, and you can review all settings before saving.

1. Enter a name and description

   Open the Announcements page and click Create announcement. In the first step, enter a name for the announcement and an optional description. The name appears in the announcements list, so use something that clearly identifies the announcement’s purpose, such as “Thanksgiving hours 2026.”

2. Add audio

   In the Audio step, provide the audio that plays to callers. You have two options:

   • Upload a file — select an audio file (MP3 or WAV) from your computer.
   • Generate text-to-speech — type the announcement text and the system will generate audio from it.

   After uploading or generating, you can preview the audio before continuing.

3. Set a schedule

   In the Schedule step, configure when the announcement is active:

   • Start date — the date the announcement begins playing.
   • End date — the date the announcement stops playing. Leave this blank if the announcement should remain active until you manually deactivate it.
   • Time-of-day range — optionally restrict the announcement to a specific time window each day, such as only playing during business hours.
4. Select IVR menus

   Choose which IVR menu or menus this announcement plays in. The list shows all IVR menus configured in your account. Select one or more.

5. Set the play order

   If multiple announcements are active on the same IVR at the same time, the play order determines the sequence in which they play. Enter a number for this announcement’s position in the sequence. Lower numbers play first.

6. Review and save

   The Review step summarizes all your selections. Confirm the name, audio, schedule, IVR menus, and play order are correct, then click Save. The announcement appears in the announcements list and will activate according to the schedule you set.

Scheduling an announcement

When you set a start date and end date, the announcement activates automatically at the start of the start date and deactivates at the end of the end date. You do not need to return to the app to turn it on or off — the schedule handles that for you.

If you leave the end date blank, the announcement remains active from the start date onward until you either manually toggle it off or delete it.

The optional time-of-day range restricts playback within each active day. For example, if you set a range of 8:00 AM to 6:00 PM, the announcement will only play to callers who reach the IVR during those hours. Outside that window, the announcement is skipped.

The Active status column in the announcements list reflects the current state. An announcement with a future start date shows as inactive even if the toggle is on — it will activate when the start date arrives.

Toggling an announcement inactive via the status toggle overrides the schedule. If you manually deactivate an announcement that has an active schedule, it will not play until you toggle it back on.

Managing announcements

The main Announcements page shows a list of all announcements in your account.

Searching and filtering:

• Use the search field to find announcements by name or description.
• Use the status filter to show All, Active, or Inactive announcements.

Announcement list columns:

Column	Description
Name	The announcement name
Description	The optional description you entered when creating the announcement
Active	A toggle showing whether the announcement is currently active. Click the toggle to activate or deactivate it.
Schedule	The configured start and end dates
IVR menus	The IVR menus this announcement is assigned to
Actions	Edit or delete the announcement

Editing an announcement:

Click the edit action on any row to reopen the announcement wizard with your existing settings pre-filled. You can update any field and save your changes.

Deleting an announcement:

Click the delete action on a row to permanently remove the announcement. Deleting an active announcement stops it from playing immediately.

Deleting an announcement cannot be undone. If you want to stop an announcement temporarily, toggle it inactive rather than deleting it.

Play order

When more than one announcement is active on the same IVR at the same time, the play order controls which announcement plays first, second, and so on. The IVR plays all active announcements in sequence before reaching the main menu.

Each announcement has a numeric play order value. Announcements with lower numbers play before those with higher numbers. For example, an announcement with play order 1 plays before one with play order 2.

You set the play order during the creation wizard and can update it by editing the announcement. If two announcements share the same play order number, the IVR may play them in an unpredictable sequence, so use unique values when you have multiple active announcements on the same IVR.

Leave gaps between play order numbers — for example, use 10, 20, 30 instead of 1, 2, 3 — so you can insert new announcements between existing ones without renumbering everything.