PMS tools

How to look up patient prescriptions from your connected Pharmacy Management System without leaving the VOXO Pharmacy app.

PMS Tools, available at https://pharmacy.voxo.co/in-store-refills, lets you retrieve prescription details directly from your connected Pharmacy Management System (PMS) without switching applications. You can look up one or more RX numbers and view patient and prescription details in the VOXO dashboard.

Looking up a prescription

1. Open PMS Tools

   Navigate to https://pharmacy.voxo.co/in-store-refills or select PMS Tools from the sidebar.

2. Enter an RX number

   Type the RX number into the search field. For a single prescription, enter the number and proceed to the next step.

3. Submit the lookup

   Click the search or submit button to send the query to your connected PMS. The app retrieves the matching prescription record and displays the results below the search field.

4. Review the results

   The results section shows details pulled from your PMS, which may include:

   • Patient name and date of birth
   • Drug name
   • Fill status and fill dates
   • Insurance information
   • Prescription details

   The exact fields displayed depend on which PMS your location is connected to.

Processing refills from results

After a lookup returns results, the prescriptions table supports row selection. You can use the checkboxes to select one or more prescriptions and then act on your selection using the buttons that appear in the toolbar above the table.

Process Selected submits the selected prescriptions for refill. The button is enabled only when at least one selected prescription has a refillable status. This button is not available for BestRx locations — BestRx users can still submit refills per-row using the individual row action.

Remove Selected removes the selected prescriptions from the results list. Clicking this button opens a confirmation prompt. Confirm to remove, or cancel to keep the prescriptions in the list. Removing a prescription from the results does not affect its record in your PMS.

The Process Selected button only appears for non-BestRx PMS types. If your location uses BestRx, use the per-row refill action to submit individual prescriptions.

Batch lookup

For most connected PMS types, you can look up multiple prescriptions in a single query by entering comma-separated RX numbers in the search field — for example, 12345, 67890. The results section will return details for each RX number found.

If your pharmacy uses BestRx, an additional date-of-birth field is required when performing a lookup. Enter the patient’s date of birth in the format shown to filter results correctly. This field is not required for other supported PMS types.

Supported systems

VOXO Pharmacy supports the following PMS integrations:

PMS	Notes
PioneerRx	Standard RX number lookup
BestRx	Requires date of birth in addition to RX number
LibertyRx	Standard RX number lookup
QS1	Standard RX number lookup
Location	Independent or generic setup for locations not using a named PMS

The fields returned in lookup results depend on what your connected PMS exposes. If expected fields are missing or the integration is not working as expected, contact your VOXO administrator to verify your PMS connection settings.