Internal messaging
Internal messages are delivered through your organization’s messaging system. You can send messages to individual teammates or in channels.Start a conversation
- From the Home tab, tap the compose icon in the top-right corner.
- Search for a teammate’s name or a channel.
- Tap the result to open the conversation.
- Type your message and tap Send.
Channels
Channels are shared group conversations organized by topic or team. Your Home tab lists all channels you belong to. Tap any channel to open it.Compose with rich text
The message editor supports formatting and attachments:- Bold, italic, underline, strikethrough — highlight text and use the formatting toolbar.
- Mentions — type
@followed by a teammate’s name to notify them. - Links — paste a URL and it renders as a clickable link.
- Code — wrap text in backticks for inline code formatting.
- GIFs — tap the GIF button to search and insert an animated GIF.
- Attachments — tap the attachment icon to share a file from your device.
Typing indicators
When someone is composing a reply, a typing indicator appears at the bottom of the conversation.Text messaging (SMS)
Text messaging lets you send and receive SMS and MMS messages using your provisioned business phone number. Messages go to and from external mobile numbers, not internal teammates.Text messaging requires a DID (direct inward dial) phone number assigned to your account. If you do not see the text messaging option, contact your administrator. You can also select your outbound number in Settings → Calls.
Start an SMS conversation
- From the Home tab, tap the compose icon.
- Enter a mobile phone number in the recipient field.
- Type your message and tap Send.