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The Contacts tab organizes your contacts into three sections: Directory, Groups, and Personal.

Directory

The Directory tab shows every user in your organization. Tap a contact to view their profile, then:
  • Call — tap the phone number to place a call.
  • Message — tap the message icon to open a direct message conversation.
Use the search bar at the top to filter the directory by name or extension.

Groups

The Groups tab shows contact groups configured in your account. Tap a group to see its members.

Personal

The Personal tab shows contacts you have added yourself. These are private to your account and are not shared with your organization. To add a personal contact:
  1. Tap the + button in the top-right corner.
  2. Enter the contact’s name and phone number.
  3. Tap Save.
To edit or delete a personal contact:
  1. Tap the contact to open their profile.
  2. Tap Edit to update their details, or Delete to remove them.